Terms of Service

By accessing or using the website and services of GENPRO TRADING PLC ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all users, including visitors, customers, and registered users. By using our services, you represent that you are at least 18 years old and have the legal capacity to enter into binding agreements.

We reserve the right to modify these Terms at any time. Your continued use of our services after changes become effective constitutes acceptance of the updated Terms.

2.1 Permitted Use

You may use our website for lawful purposes only, including:

• Browsing and viewing information about our products and services
• Making inquiries and requesting quotes
• Placing orders for products or services
• Accessing customer support and resources

2.2 Prohibited Activities

You agree not to:

• Use the website for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit viruses, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website's functionality
• Collect or harvest user information without consent
• Use automated systems (bots, scrapers) without permission
• Impersonate any person or entity
• Engage in any activity that could harm our reputation or business

3.1 Product Information

We strive to provide accurate information about our products and services. However:

• Product specifications, prices, and availability are subject to change without notice
• Images and descriptions are for illustrative purposes and may vary from actual products
• We reserve the right to correct errors, inaccuracies, or omissions at any time
• We may limit quantities or refuse orders at our discretion

3.2 Pricing

All prices are:

• Quoted in Ethiopian Birr (ETB) unless otherwise stated
• Subject to change without prior notice
• Exclusive of taxes, shipping, and handling unless otherwise indicated
• Valid only for the period specified in quotes or offers

3.3 Orders and Payment

When placing an order:

• You agree to provide accurate and complete information
• Orders are subject to acceptance and availability
• We reserve the right to cancel or refuse any order
• Payment terms will be specified in your order confirmation
• Late payments may incur interest charges as permitted by law

4.1 Product Warranties

Our products are covered by:

• Manufacturer warranties as specified in product documentation
• Our standard warranty terms for installation and services
• Warranty terms will be provided with your purchase documentation

4.2 Service Warranties

We warrant that our services will be performed:

• In a professional and workmanlike manner
• In accordance with industry standards and best practices
• In compliance with applicable codes and regulations

4.3 Disclaimers

To the fullest extent permitted by law:

• The website is provided "as is" and "as available" without warranties of any kind
• We disclaim all implied warranties, including merchantability and fitness for a particular purpose
• We do not guarantee uninterrupted, error-free, or secure access to the website
• We are not responsible for third-party content or services

To the maximum extent permitted by Ethiopian law:

• Our total liability for any claims shall not exceed the amount paid by you for the specific product or service
• We shall not be liable for indirect, incidental, special, or consequential damages
• We shall not be liable for loss of profits, data, or business opportunities
• We shall not be liable for damages arising from force majeure events

This limitation applies regardless of the legal theory (contract, tort, negligence, etc.) and even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

All content on this website, including text, graphics, logos, images, software, and code, is the property of GENPRO TRADING PLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our trademarks or logos without written authorization
• Remove or alter copyright notices
• Use content for commercial purposes without a license

For licensing inquiries, please contact us at info@genprotrading.com.

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized access

We reserve the right to:

• Suspend or terminate accounts that violate these Terms
• Refuse service to anyone at any time
• Remove or edit content at our discretion

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy, which complies with:

• Ethiopian data protection laws
• General Data Protection Regulation (GDPR) for international users
• Industry best practices for data security

We may terminate or suspend your access to our website and services immediately, without prior notice, if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Fail to pay amounts due
• Breach any applicable laws or regulations

Upon termination:

• Your right to use the website and services will immediately cease
• We may delete your account and associated data
• Provisions that by their nature should survive termination will remain in effect

10.1 Governing Law

These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia, without regard to conflict of law principles.

10.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Addis Ababa, Ethiopia.

10.3 Alternative Dispute Resolution

Before initiating legal proceedings, parties agree to:

• Attempt to resolve disputes through good faith negotiation
• Consider mediation through a mutually agreed mediator
• Pursue arbitration if mediation fails (subject to applicable law)

10.4 International Transactions

For international transactions, applicable international commercial laws may apply, including:

• United Nations Convention on Contracts for the International Sale of Goods (CISG)
• International Chamber of Commerce (ICC) rules
• Relevant bilateral trade agreements

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters, acts of God, or extreme weather
• War, terrorism, civil unrest, or government actions
• Pandemics, epidemics, or public health emergencies
• Strikes, labor disputes, or supply chain disruptions
• Internet or telecommunications failures
• Changes in laws or regulations

In such events, we will make reasonable efforts to notify you and resume performance as soon as practicable.

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements, constitute the entire agreement between you and GENPRO TRADING PLC.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

12.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

12.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms at any time.

12.5 Language

These Terms are provided in English. In case of any translation, the English version shall prevail in case of discrepancies.

If you have questions about these Terms of Service, please contact us: